Why Pancake City Was Down for the Past Three Days

A few weeks ago, I got a replacement credit card and forgot the monthly fee for my web hosting service was being charged to the previous one. Also, I rarely check the email address anymore of the one I registered the account under.

Furthermore, to reinstate the account, the customer service representative needed me to verify my contact information. You know, in case a nefarious hacker was going to steal my identity and start paying my web hosting fees.

The problem with this normally simple task is that when I set up the account 5 years ago, I entered a fake address and phone number for the web site registration to protect my identity. Which shouldn't have been a problem since my billing information is accurate, except as the tech support rep. said, "the billing department isn't here today".

Really? The whole department decided not to come to work today, like Senior Skip Day in High School? There wasn't even one loser billing department representative with dandruff and a horrible acne problem that no one told today was Chillin', Not Billing Day?

Of course, they don't trust the tech support people with billing information. That would be like trusting billing people with tech information! And when that type of craziness starts happening, you might as well get a barrel of hay and a block of sugar, because the Four Horsemen are coming and their horses are going to be hungry for a snack before they start whupping some ass.

I can't even remember my real address from 5 years ago. I took a few guesses ("123 Fake Street?"). After each guess, the representative said, "Mmmm, that's not it." Eventually, he shortened it to "Mmmmmm."

I finally said that it was pretty obvious I was the owner of the account, and asked them if we could come to a mutual agreement to forgo this sham. He agreed, and we reenabled the account a few minutes later.

Which is a huge relief, because now I can go back to not updating the page ever.